Dependable Home Care in Hilo.
Trusted care for Hawai‘i’s families—delivered with dignity, respect, independence, and aloha.
Serving Hawaii since 2004.
- 395 Kilauea Ave, Hilo, HI 96720
- 808-935-2230
Our Home Care Services
Palliative Care
Companion Care
Home Care for Seniors
Alzheimers Dementia Care
End of Life Care
Respite Care
Transitional Care
Hospice Support
Why Families Choose GoMastercare
Skilled, Compassionate Homecare Professionals
Personalized Care Plans Tailored to Your Needs
Caregiver-Client Matching by Compatibility, Language, and Cultural Understanding
Trained and Background-Checked Caregivers
24/7 On-Call Support
Mobile EVV and Real-Time Family Updates
Dignity, Independence, Respect, and ‘Ohana
How to get started
Step-1
Initial Call or Online Inquiry
Reach out by phone or online. We’re here to answer your questions.
Step-2
Free In-Home or Virtual Assessment
We learn about your needs and create a personalized care recommendation.
Step-3
Customized Care Plan
A care plan tailored to your loved one’s needs, routine, and preferences.
Step-4
Caregiver Match & Service Begins
We match you with the right caregiver and begin care with compassion.
What Families Are Saying
Proudly Serving Hilo & East Hawaii
Serving Hilo, Puna, Hamakua, and surrounding communities.
Frequently Asked Questions
What services does Mastercare of Hilo provide?
Mastercare of Hilo provides personalized non-medical home care services including senior care, companion care, personal care, Alzheimer’s and dementia care, palliative care, hospice support, end-of-life care, respite care, and transitional care.
How do you match caregivers with clients?
We learn about each client’s care needs, daily routine, preferences, personality, language, and cultural background. We then match them with a qualified caregiver who is a good fit for their individual needs.
Are caregivers background-checked?
Yes. Our caregivers are carefully screened and background-checked before providing care. They receive appropriate training and ongoing support to help ensure safe, compassionate, and dependable care.
How soon can care services start?
We work to make the process as simple and timely as possible. After you contact us, we’ll discuss your needs, arrange an in-home or virtual assessment, and develop a personalized care plan before services begin.
Do you provide care on weekends and holidays?
Yes. We understand that families may need support throughout the week, including weekends and holidays. Care availability depends on your individual needs, schedule, and service plan.
What are the payment options or coverage?
Payment and coverage options can vary depending on the services needed and your individual situation. Our team can explain the available options and help you understand the costs associated with your personalized care plan.